Frequently Asked Questions

Q: Is the webshop running on my phone?
A: No. It is running and being served from the Touchshop cloud on the internet. The app on your phone is only for creating and managing your webshop.

Q: Why does the app require a Google account?
A: Google delivers a good security system, and as a user you will prefer to have fewer logins. Also, if you are serious with e-commerce, you will need this account anyway for AdWords and Google analytics.

Q: Can I connect my webshop to Google Analytics?
A: No, not yet, but this feature will become available in an app update in the near future.

Q: What payment providers do you support?
A: Currently we have integration to PayPal, which covers more that 180 countries, and allow payment with international credit cards. It is free to create a merchant account with PayPal, and you can access it from a smartphone app.

Q: Are multiple languages supported?
A: No. Each shop is limited to cover one language and one country.
We figure that makes sense since language difference comes along with a lot of other differences in conducting a business.
All texts in your webshop can be changed and translated as you wish, using the app, to accomodate your preferred language and choice of words.

Q: Can I control more than one shop from the app?
A: Yes, you can create and control as many as you want.

Q: Can one shop be managed by other people, such as employees?
A: No, not yet. Currently only one Google account can be connected to reach webshop.

Q: Is there a uptime specification for Touchshop
A: We use a cloud service provider that has nearly no downtime ever as a consequence of the server setup we have. On top of that, we use strict rules for deployment of changes to ensure system stability.

Q: Can I influence the design of my webshop?
A: A little. The Touchshop webshop is designed for standardized comfort and ease of use for the customers - designed like a smartphone app as much as possible, using inspiration from some of the most popular app's available.
Your primary influence is via the photos of your products and some good mood photos you can place on the front page.

Q: Is it possible to choose a different hosting provider?
A: No. Touchshop is designed to be a simple-to-use solution, and users are relieved from any such considerations.

Q: Is this a Search Engine Optimized (SEO) webshop?
A: We have addressed most requirements by Google and Facebook to make the webshop search friendly.
We monitor developments in this area and we will add new functionality to your shop continously.